1. Introduction
Grafan IT Solutions (“we,” “our,” “us”) is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard personal information when you interact with our services, website, and support channels.
2. Information We Collect
- Contact details: Name, phone number, email address, and organization.
- Service data: Information required to deliver IT support, software installation, or repairs.
- Technical data: Device details, IP addresses, and system logs for troubleshooting and security.
- Payment information: Only when necessary for billing, processed securely through trusted providers.
3. How We Use Your Information
- Provide and improve IT services.
- Respond to inquiries and support requests.
- Secure systems and prevent unauthorized access.
- Process billing and manage accounts.
- Comply with legal and regulatory obligations.
4. Data Sharing
We do not sell or rent personal information. We may share data only with:
- Authorized staff and contractors who need access to deliver services.
- Trusted third‑party providers (e.g., payment processors, cloud hosting) bound by confidentiality agreements.
- Legal authorities when required by law.
5. Data Security
We implement strict security measures, including encrypted communications, secure storage, regular updates, and access controls.
6. Data Retention
We retain personal information only as long as necessary to provide services or comply with legal requirements. Once data is no longer needed, it is securely deleted.
7. Your Rights
- Access the personal data we hold about you.
- Request corrections or updates.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for marketing communications.
8. Cookies & Website Tracking
Our website may use cookies to improve user experience and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.
9. Contact Us
Grafan IT Solutions
Ambwere Plaza, Kakamega, Kenya
📧 support@grafanitsolutions.com
📞 +254 711 953229