Technical Support
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Your Information
Full Name
Email Address
Phone Number (WhatsApp)
Company Name
Device Information
Device Type
Select device type
💻 Computer / Laptop
🖨️ Printer
📠 Photocopier
🖨️ Scanner
🌐 Network Equipment
🗄️ Server
📱 Tablet / iPad
📞 Phone System
🔧 Other
Brand
Model
Serial Number
Issue Details
Issue Category
Select device type first
Urgency Level
🟢 Low - Can wait (24h response)
🟡 Medium - Affecting work (4h response)
🟠 High - Urgent (2h response)
🔴 Emergency - Business critical (Immediate)
Describe the Problem
Error Messages or Codes
Timeline & Frequency
When did this start?
How often does it happen?
Select frequency
Constantly / Always
Every time I try
Sometimes / Intermittently
Rarely / Once in a while
Just happened for the first time
What Have You Tried?
This helps us avoid suggesting solutions you've already tried
Last Occurrence
Recent Changes
Changes often trigger issues - please include anything relevant
Business Impact
How many users are affected?
Select
Just me / One user
A few users (2-5)
An entire department (6-20)
Everyone in the company
Customers / External users
Do you have screenshots?
Select
Yes, I can provide when contacted
I can take a photo/screenshot
No
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