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Your Information
Full Name
Email Address
Phone Number (WhatsApp)
Code
🇰🇪 +254 Kenya
🇹🇿 +255 Tanzania
🇺🇬 +256 Uganda
🇷🇼 +250 Rwanda
🇪🇹 +251 Ethiopia
🇸🇸 +211 South Sudan
🇧🇮 +257 Burundi
🇸🇴 +252 Somalia
🇩🇯 +253 Djibouti
🇿🇲 +260 Zambia
🇿🇼 +263 Zimbabwe
🇲🇼 +265 Malawi
🇳🇦 +264 Namibia
🇧🇼 +267 Botswana
🇱🇸 +266 Lesotho
🇸🇿 +268 Eswatini
🇳🇬 +234 Nigeria
🇬🇭 +233 Ghana
🇨🇲 +237 Cameroon
🇨🇮 +225 Côte d'Ivoire
🇸🇳 +221 Senegal
🇧🇯 +229 Benin
🇧🇫 +226 Burkina Faso
🇱🇷 +231 Liberia
🇸🇱 +232 Sierra Leone
🇹🇩 +235 Chad
🇨🇫 +236 Central African Republic
🇨🇻 +238 Cape Verde
🇸🇹 +239 Sao Tome and Principe
🇬🇶 +240 Equatorial Guinea
🇬🇦 +241 Gabon
🇨🇬 +242 Republic of the Congo
🇨🇩 +243 DR Congo
🇦🇴 +244 Angola
🇬🇼 +245 Guinea-Bissau
🇸🇨 +248 Seychelles
🇸🇩 +249 Sudan
🇲🇿 +258 Mozambique
🇲🇺 +230 Mauritius
🇲🇬 +261 Madagascar
Select your country code and enter your phone number without the leading zero
Company Name
Device Information
Device Type
Select device type
💻 Computer / Laptop
🖨️ Printer
📠 Photocopier
🖨️ Scanner
🌐 Network Equipment
🗄️ Server
📱 Tablet / iPad
📞 Phone System
🔧 Other
Brand
Model
Serial Number
Issue Details
Issue Category
Select device type first
Urgency Level
🟢 Low - Can wait (24h response)
🟡 Medium - Affecting work (4h response)
🟠 High - Urgent (2h response)
🔴 Emergency - Business critical (Immediate)
Describe the Problem
Error Messages or Codes
Timeline & Frequency
When did this start?
How often does it happen?
Select frequency
Constantly / Always
Every time I try
Sometimes / Intermittently
Rarely / Once in a while
Just happened for the first time
What Have You Tried?
This helps us avoid suggesting solutions you've already tried
Last Occurrence
Recent Changes
Changes often trigger issues - please include anything relevant
Business Impact
How many users are affected?
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Just me / One user
A few users (2-5)
An entire department (6-20)
Everyone in the company
Customers / External users
Do you have screenshots?
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Yes, I can provide when contacted
I can take a photo/screenshot
No
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