Terms of Service

1. Acceptance of Terms

By accessing or using Grafan IT Solutions services, you agree to these Terms of Service. If you do not agree, please discontinue use of our services.

2. Services Provided

We deliver IT support, managed services, networking, repairs, and consulting tailored to schools, businesses, and organizations in Kenya. Specific service details may be outlined in separate agreements or proposals.

3. User Responsibilities

• Provide accurate information when engaging our services.
• Ensure lawful use of our IT solutions and systems.
• Maintain confidentiality of login credentials and system access provided.
• Promptly notify us of any issues or security concerns.

4. Payment & Billing

Clients agree to pay fees as outlined in service agreements or invoices. Late payments may result in suspension of services until accounts are settled.

5. Limitation of Liability

Grafan IT Solutions is not liable for indirect, incidental, or consequential damages arising from the use of our services. We strive for reliability and security but cannot guarantee uninterrupted service at all times.

6. Intellectual Property

All content, branding, and software developed by Grafan IT Solutions remain our intellectual property unless otherwise agreed in writing.

7. Termination

We reserve the right to suspend or terminate services if clients violate these Terms or engage in unlawful activity.

8. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

9. Governing Law

These Terms are governed by the laws of Kenya. Any disputes shall be resolved under Kenyan jurisdiction.